Privacy policy

Nsaano is the controller for personal data collected through this storefront and related order support. To ask about your data, use contact and mark the note as a privacy request.

Depending on how you use the site, we may process:

• Identity and contact details: name, email, phone or WhatsApp, delivery and billing addresses.
• Order and payment metadata: items, amounts, duties, shipping choices, payment status. Card numbers are handled by Paystack; we do not store full card data.
• Measurements and fit information: body measurements, size selections, photographs you send for consultation, and brief notes (occasion, cloth, silhouette).
• Account details when accounts are enabled: login identifiers and saved addresses or measurement sets.
• Communications: messages you send through contact forms, email, or WhatsApp about an order or consultation.
• Technical data: IP address, device and browser type, pages viewed, and cookie identifiers as described in our cookie policy .
• Marketing preferences: newsletter signup and cookie consent choices.

We use personal data to:

• Take and fulfil orders, including production, inspection, shipping, and remakes.
• Share the measurements and brief needed for your commission with the assigned artisan and the Kumasi inspection step.
• Process payments and prevent fraud.
• Reply to consultations and support requests.
• Send order updates and, if you opt in, editorial or product news.
• Improve the storefront (with analytics only where consent or an applicable exemption allows).
• Meet legal and accounting duties.

For made-to-order work, measurements are necessary to perform the contract. Without them we cannot cut your garment.

Where UK GDPR or similar rules apply, we rely on: contract (orders, production, delivery, remakes); legitimate interests (securing the site, improving services, limited first-party analytics where allowed); consent (non-essential cookies, newsletters); and legal obligation (tax and consumer records).

We share data only as needed to run the house: payment processors (Paystack), couriers, email or messaging tools, hosting providers, and the named artisans and inspection staff who produce and check your piece. We do not sell personal data.

Artisans receive the measurements and brief required for your commission, not your full payment details. Couriers receive what they need to deliver the parcel.

Production and inspection happen in Ghana. Customers order from the UK, USA, Canada, Germany, and other markets we serve. Data may therefore move between those places. We use appropriate safeguards required by applicable law for such transfers (for example contractual clauses with processors).

Order and measurement records are kept for as long as needed to fulfil the contract, handle remakes, and meet legal retention (typically accounting and consumer claim periods). Newsletter data is kept until you unsubscribe. Cookie consent choices stay in your browser until you clear them or we ask again. Support messages are kept long enough to resolve the thread and for a reasonable follow-up period.

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your data, to object to certain processing, and to data portability. Where we rely on consent, you can withdraw it. These rights can be limited where we must keep records for an order already in production or for law.

You may also complain to your local data protection authority (in the UK, the Information Commissioner’s Office).

The storefront is aimed at adults commissioning or buying clothing. We do not knowingly collect data from children for accounts or commissions.

We may update this policy as the product grows (for example when Laravel accounts and live Paystack checkout ship). The date at the top of the page is the current version.