Terms & conditions

Nsaano is a storefront for handmade clothing cut and stitched by partnered artisans in Ghana, inspected before dispatch, and shipped to customers in markets we list at checkout. References to “we”, “us”, or “the house” mean Nsaano as the seller of record for orders placed through this site.

For questions about an order or these terms, use contact .

Every garment we sell is made to order. You choose a standard size from the size guide, send your own measurements, or commission a bespoke brief. In each case the garment is produced after you order, to the size, measurements, and brief you submit or approve. It is personalised for you and is not a stock item waiting on a shelf.

Product photographs and descriptions are a fair representation of atelier work. Handmade cloth, batik, embroidery, and woven panels vary slightly from piece to piece. That variation is part of the craft, not a defect on its own.

A request starts when you send your cloth and measurements. We forward that selection to an artisan, who prices the fabric and the workmanship. Cloth costs move with the market, so prices are not shown on the site. You receive a payment link by email. We accept the order when that payment is received, and cutting starts only after payment.

When the payment link arrives, card payment is handled by our payment provider. We do not store full card numbers. Duties and shipping are included in that link, so nothing extra is due on arrival.

For custom and bespoke orders you must provide complete and accurate measurements and any other information we request (occasion, photographs, fit notes). We produce from what you submit and approve. Incomplete or inaccurate information is your responsibility under the returns and remakes policy.

A free measurement consultation is offered with bespoke orders. Following the measurement guide reduces fit risk; it does not transfer measurement accuracy to us if the numbers you send are wrong.

After payment we hold the order for two days before handing it to an artisan. During that window you may request changes or cancellation as described on the shipping and returns pages. Once production has started, changes may not be possible, and refund rules for customer-side errors apply.

Indicative lead times are one to two weeks at the bench depending on complexity, then three to five working days for tracked delivery, unless we tell you otherwise for a specific commission.

We ship from Ghana to the destinations offered at checkout. Duties and shipping are included in the payment link the artisan sends, so nothing extra is due when the parcel arrives. Delivery and courier tracking are provided when the parcel is dispatched. Risk of loss passes according to the carrier terms once the parcel is with the courier, except where consumer law says otherwise.

Because garments are made to order, returns are limited. If an artisan or house error causes a faulty or incorrect garment relative to the approved brief, we refund half of the amount paid and remake the piece. If the fault follows from inaccurate or incomplete customer information, refunds are not available. Full detail sits on the returns page, which forms part of these terms for product remedies.

You must provide accurate contact details. Keep login credentials confidential when accounts are enabled. You may not misuse the site (scraping beyond ordinary browsing, attacking our systems, or using the storefront for unlawful purposes). We may refuse or cancel orders that appear fraudulent or that we cannot fulfil.

Site content, brand marks, product photography, and design presentations are owned by Nsaano or our licensors. You may not copy them for commercial use without permission. A garment you buy is yours to wear; patterns, briefs, and atelier know-how remain ours.

Nothing in these terms excludes liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for indirect or consequential loss, and our total liability for an order is limited to the amount you paid for that order.

These terms are governed by the laws of England and Wales, without prejudice to mandatory consumer protections in your country of residence. Courts of England and Wales have non-exclusive jurisdiction, again without limiting rights you have as a consumer where you live.

We may update these terms from time to time. The version dated at the top of this page applies to orders placed after that date. Material changes will be reflected here before they apply to new orders.